Shipping & Returns
At JOMO, authenticity is not just a promise, it is the foundation of everything we do. We understand that every luxury handbag represents more than craftsmanship; it carries trust, heritage, and personal meaning. That is why we treat brand integrity with the utmost seriousness and have built an authentication process that combines advanced technology with the expertise of leading industry specialists.
Terms 2
Every handbag that enters JOMO undergoes a rigorous, multi-stage verification process. Products are first reviewed by trusted experts at their source. Once in our care, they are examined in-house by our specialist team, who bring years of experience in luxury fashion. No detail is overlooked, from stitching, leather grain, and hardware, to brand markings, serial codes, and provenance documents.
To reinforce this process, each item is also verified using Entrupy, the market’s leading technology-driven authentication software. Entrupy applies advanced image analysis to confirm authenticity, and a certificate is included with every purchase. Alongside this, we employ digital microscopy, data-driven verification, and forensic-level material checks to ensure every detail stands up to scrutiny.
Comprehensive Verification and Guarantee
We maintain an extensive library of brand-specific references and authentication checklists tailored to each fashion house. Packaging, authenticity cards, and serialisation are reviewed with precision, leaving no room for uncertainty. Thanks to JOMO’s trusted supply network, the likelihood of counterfeit goods entering our ecosystem is virtually non-existent.
For complete peace of mind, every handbag is protected by JOMO’s Authenticity Guarantee. In the highly unlikely event that a counterfeit item is identified, we provide an immediate full refund, even beyond standard return policies, in line with our terms and conditions.
Trust at the Core
At JOMO, authenticity is non-negotiable. We do not simply offer access to coveted handbags; we deliver cultural artefacts of fashion history, each verified and protected by our uncompromising dedication to truth and transparency. Trust is our most valued currency, and it is the reason our customers can buy with absolute confidence.